Lauras Balaiša Seminars, events, and skills training for all types of organizations

Customer Service
Seminars for Managers
Team Building
Group Communication
Sales and Influence
Personal Effectiveness and Time Management
and 20+ more training programs

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Free Personality Psychology Tests!

Want to know yourself better, understand your strengths or areas worth improving? Short psychological tests can provide valuable insights into your personality and behavior.

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Team Building Events for Those in a Hurry

Looking for an effective way to strengthen your team, but short on time? We offer short, active team-building events that not only engage but also help reveal important secrets of your industry through specially adapted tasks.

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About Me

Master of Business Administration, graduated from universities in Lithuania and the USA, graduate of the Psychology Academy. Former Marketing Manager at Coca-Cola Bottlers Lithuania, founder and manager of the JYSK retail chain in Lithuania, co-owner of the Rinno hotel.

Has over 20 years of experience consulting business and state organizations. Conducts training on 25 topics, has created over 40 training programs and methodologies, offers clients training programs adapted to their needs and operational specifics.

Trains up to 1000 seminar participants per year. Specializes in sales, negotiation, influence, public speaking, and meeting management.

Applies an active learning methodology that helps quickly link theory and practice, forming necessary skills. Seminar participants value Lauras' ability to engage them in the subject matter, provide illustrative examples, and maintain direct communication.

Interested in my other activities? My Hobby (PDF)

Training Programs

1 | Sales and Negotiations Persuade, agree, and retain loyal clients

Programs

1.1 Active Sales to Business Clients
Participants will learn
- Success factors of top B2B sellers;
- To understand organizational purchasing patterns and how to leverage them;
- To plan sales activities and set priorities;
- To persuasively present products and solutions to clients;
- To effectively apply deal closing methods.
1.2 Active Sales at Exhibitions
Participants will learn
- How to make an event successful;
- The algorithm of a successful event and how to use it;
- To turn observers into active participants;
- How to present a product or service to visitor groups;
- To obtain visitor commitments.
1.3 Active Sales in Retail
Participants will learn
- Success factors of top B2C sellers;
- To build a positive relationship with the client;
- What to say after "Hello";
- To persuasively present the offered product or service;
- To turn a visitor into a buyer.
1.4 Sales by Phone
Participants will learn
- Success factors of top B2B sellers;
- To understand the sales process and adapt it to their company's specifics;
- To "bypass" the office administrator;
- To arrange a meeting with a manager;
- To answer the most common objections.
1.5 Sales Standard Creation
Project Steps
- We form a standard development working group;
- During the scoping meeting, we define the scope and requirements of the standard;
- A draft version of the standard is prepared and coordinated with the development group;
- The final version of the standard is prepared and approved;
- Employees are trained to work according to the new standard.
1.6 Professional Negotiations
Participants will learn
- To prepare for negotiations;
- To assess the situation and choose the appropriate negotiation strategy;
- To identify and accurately determine the interests of negotiation partners;
- To persuasively present arguments and concessions;
- To recognize commonly used professional negotiation tricks and how to counter them;
- To leverage the advantages of a negotiation team.
1.7 Influence
Participants will learn
- Principles of influence and see their areas of application;
- To apply principles of influence in organizational, commercial, and personal activities;
- To recognize the influence process;
- To communicate with others in a way that benefits themselves and their organization.
1.8 Unique Influence Programs (by need)
Project Steps
- During the scoping meeting, we identify situations where participants fail to influence partners (clients, colleagues, suppliers, etc.);
- An adapted training program is prepared, aiming to teach participants how to behave appropriately in complex situations;
- Adapted training / practical skills practice.

2 | Public Speaking Build confidence and influence the audience

Programs

2.1 Public Speaking
Participants will learn
- To prepare persuasive presentation slides and choose appropriate tools;
- To look and feel credible and confident;
- To tailor presentation content to audience interests and comprehension level;
- To use presentation structure effectively;
- To manage audience attention and respond appropriately to difficult questions and comments;
- To feel comfortable speaking to an audience;
- To achieve the goals of their speech.
2.2 Advanced Public Speaking
Participants will learn
- To adapt the content and delivery format of existing presentations to specific audience needs;
- To perform a series of challenging tasks that build self-confidence and enhance message impact;
- To receive corrective video feedback on all aspects of performance;
- To strengthen self-confidence;
- To increase the impact of their message.
2.3 Group Decision Making (Meeting Management)
Participants will learn
- To break free from internal and social constraints hindering effective decision-making;
- To manage the meeting process and inject dynamism;
- To establish appropriate decision-making criteria and evaluate alternatives based on them;
- To manage their own and others' emotions and unproductive behavior;
- To turn meetings into productive work.
2.4 Internal Trainer Development Program
Participants will learn
- To design a training program adapted to participants' needs;
- To use appropriate training methods and provide corrective feedback;
- To manage audience motivation to learn;
- To teach adults effectively.

3 | Customer Service So they return and recommend

Programs

3.1 Customer Service
Participants will learn
- To properly prepare for customer service;
- To greet the customer, creating an atmosphere of trust and willingness to help;
- To identify customer needs and wants;
- To present information or solutions in a customer-friendly manner;
- To increase customer loyalty and satisfaction with the service.
3.2 Customer Service by Phone
Participants will learn
- To communicate with customers without causing negative emotional reactions;
- To properly initiate and manage conversations beneficially for themselves and the organization;
- To identify customer needs and wants;
- To present information or solutions in a customer-friendly manner;
- To conclude the conversation by obtaining the desired customer commitment.
3.3 Internal Customer Service (Collaboration)
Participants will learn
- To recognize and communicate the importance of a common goal;
- To resolve disagreements using organizational values and ideology;
- To creatively solve problems by involving colleagues in finding and implementing solutions;
- To agree on how information will be exchanged and decisions made;
- To work effectively in both direct and remote teams.
3.4 Customer Service Standard Creation
Project Steps
- We form a standard development working group;
- During the scoping meeting, we define the scope and requirements of the standard;
- A draft version of the standard is prepared and coordinated with the development group;
- The final version of the standard is prepared and approved;
- Employees are trained to work according to the new standard.

4 | Personal Effectiveness Use time and opportunities effectively

Programs

4.1 Conflict Situation Management
Participants will learn
- To recognize their own and others' reactions during conflicts;
- To manage their emotions and unproductive behavior;
- To manage others' emotions;
- To choose the appropriate conflict resolution strategy;
- To resolve conflict situations beneficially for themselves and others.
4.2 Time and Activity Planning
Participants will learn
- To regain control of their time;
- To assess the productivity of the workday and the necessity of daily activities;
- To find time for priority tasks;
- To apply various time and activity planning methods;
- To manage external interruptions to planned activities.
4.3 Effective Teamwork (Team Building)
Participants will learn
- To work smoothly in a team;
- To enrich the team with their contribution;
- To turn disagreements into productive solutions;
- To enjoy collaborative work and interaction with colleagues.
4.4 Developing Creative Thinking
Participants will learn
- To overcome barriers to creative thinking;
- To apply creative thinking techniques;
- New ways to solve work problems;
- To be original, bold, decisive;
- To assess their creative potential.
4.5 Effective Teamwork (TeamBuilding)

5 | Seminars for Managers Work with the minds and hands of others

Programs

5.1 Program: "I Became a Manager - What Now?"
Participants will learn
- To manage resistance to change;
- To gain employee commitment to achieving agreed goals;
- To plan their workday and manage priorities;
- To provide motivating and corrective feedback;
- To influence employees' behavior and beliefs.
5.2 Employee Development
Participants will learn
- To ensure employees adhere to the agreed action plan;
- To motivate employees to achieve agreed goals;
- To develop employees to perform tasks as defined in agreements;
- To gain employee commitment to perform the required amount of activities;
- To monitor results achievement and provide appropriate feedback.
5.3 Employee Motivation
Participants will learn
- To motivate when compensation doesn't motivate;
- To motivate when employees complain constantly;
- To motivate when there is no budget for motivation;
- To motivate when work seems boring;
- To motivate employees with challenging behavior.
5.4 Change Management in Organization
Participants will learn
- To recognize and manage employee reactions to change;
- To choose appropriate change management strategies;
- To effectively communicate the necessity of change;
- To gain employee commitment to implement change plans.

6 | Other Consulting Services Non-standard solutions and services

Services

6.1 Event Hosting and Moderation
Services
- Event concept and agenda planning;
- Event host services;
- Discussion moderation services.
6.2 Business Simulation Games
Project Steps
- Analysis of the current situation;
- Identification of missing competencies;
- Development of a simulation game algorithm analogous to the problematic work situation;
- Conducting the simulation game, discussion moderation, insights/conclusions.
6.3 Large Scale Team Events
Services
- Event concept and agenda planning;
- Event host services;
6.4 Creative Sessions
Project Steps
- During the scoping meeting, complex work situations are identified;
- A creative session plan is prepared;
- Creative thinking techniques are presented to participants;
- New solutions to work problems are found through moderated discussion and tasks.